Refund Policy

1. Digital Product Rule

All products sold on Awoke Coin Gaming gifts, subscriptions, and currencies with discounts up to 30% are digital. Once a code, activation link, top-up, account credit, subscription access, or digital key has been successfully delivered, revealed, redeemed, activated, or otherwise made available, the order is generally final and non-refundable unless there is a verified issue on our side.

2. When You May Be Eligible

You may be eligible for a refund, replacement, or store credit if:

• payment was captured but the order was not delivered;
• we delivered a different product than the one you ordered;
• the delivered code or activation link was invalid before use and the issue is verified;
• a duplicate charge occurred for the same order;
• we canceled the order before delivery due to stock, verification, payment, or supplier issues.

3. Non-Refundable Situations

Refunds are normally not available when:

• the digital product has been delivered, revealed, redeemed, activated, transferred, or used;
• you purchased the wrong product, wrong region, wrong platform, wrong account type, or incompatible item;
• you entered an incorrect email address, account information, wallet details, or delivery information;
• you changed your mind after purchase or found a different price elsewhere;
• your platform account, country, device, issuer, wallet, or third-party service prevents redemption;
• delivery was delayed because of verification, payment review, blockchain confirmation, supplier processing, or security checks;
• you initiated a chargeback or payment dispute without first contacting support.

4. How to Request Help

Contact us at [email protected] as soon as possible. Include your order number, purchase email, product name, payment method, screenshots of the issue, and any redemption error messages. Do not redeem, share, transfer, or attempt to resell the product while the claim is under review.

5. Review Window

Refund or replacement requests should be submitted within 7 days of purchase. Requests submitted later may be declined if we cannot verify delivery status, supplier logs, payment records, or product validity.

6. Investigation Process

We may verify your claim with payment processors, suppliers, platform records, delivery logs, fraud-prevention systems, and support history. We may ask for additional information before approving a refund, replacement, or store credit.

7. Refund Method and Timing

Approved refunds are normally issued to the original payment method when technically possible. Card refunds may take 5–10 business days after processing, depending on the bank or payment provider. Cryptocurrency refunds, when approved, may be issued as store credit or returned at our discretion after verification; blockchain network fees, exchange-rate differences, and third-party fees are not refundable unless required by law.

8. Replacements and Store Credit

For many digital-product issues, replacement or store credit may be faster than a refund. If a product is confirmed invalid before use, we may provide a replacement code, equivalent product, or store credit of equal value.

9. Fraud and Abuse Prevention

We reserve the right to refuse refunds, replacements, store credit, future orders, or account access when we detect abuse, false claims, unauthorized payment activity, chargeback misuse, suspicious redemption behavior, or violation of our Terms of Use.

10. Contact

For refund support, contact [email protected] or use the support channels listed on the website.

Please contact support before opening a payment dispute. Most delivery and activation issues can be resolved faster through direct support review.